99kopitiam Privacy Policy
We respect your privacy. This policy explains how 99kopitiam collects, uses, and protects the personal information of Malaysian users.
1. Information We Collect
When you register or use the 99kopitiam platform, we collect several categories of information to ensure our services run smoothly and securely. Here are the types of information collected:
Account Information
This includes your username, mobile phone number (for OTP verification), encrypted password, date of birth (for age verification), and email address if provided during registration.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and general location data. This information is used to ensure the platform runs optimally across different devices and for security purposes.
Local Payment Information (RM / MYR)
For deposit and withdrawal processing, we retain transaction records in Malaysian Ringgit (RM). We do not store credit card numbers or bank account numbers directly — transactions are processed through recognised third-party payment gateways such as FPX and TNG eWallet.
Usage Data
We analyse usage patterns such as pages visited, game categories accessed, session duration, and in-platform actions. This data is used in aggregate to improve the user experience and is not used to identify any individual user specifically.
2. How Is This Information Used?
Information collected by 99kopitiam is used solely for the following purposes:
- Account management: Creating, verifying, and securing user accounts.
- Transaction processing: Securely processing deposits and withdrawals in MYR.
- Platform security: Detecting and preventing fraud, unauthorised access, and platform misuse.
- Customer support: Helping users resolve issues related to their account, payments, and platform usage.
- Service improvements: Analysing aggregated usage data to improve platform features and design.
- Important communications relating to your account, security, or policy updates.
We will not use your information for marketing purposes without your consent. You can opt out of marketing communications at any time through your account settings.
3. Cookies & Tracking
The 99kopitiam platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
Types of cookies used
- Session cookies: Required to keep your session active while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saving your language settings and display preferences so you don't have to reconfigure them each time.
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform.
You can control or block cookies through your browser settings. However, blocking session cookies may affect core platform functionality, including login and navigation.
4. Data Storage, Security & Sharing
Data Storage & Security
All user information is stored on encrypted, secured servers. 99kopitiam employs industry-standard security protocols to ensure your data cannot be accessed by unauthorised parties. Account passwords are never stored in plain text — they are encrypted using secure algorithms.
Account information is retained for the duration your account remains active, and for a reasonable period following account closure to meet legal and financial record-keeping requirements.
Sharing with Third Parties
99kopitiam does not sell or rent your personal information to third parties. We share limited information only in the following situations: with recognised payment processors to facilitate transactions, with regulatory authorities where required under Malaysian law, and with technical service providers bound by strict confidentiality agreements. All third parties we work with are required to uphold equivalent data protection standards.
5. User Rights & How to Contact Us
As a 99kopitiam platform user, you have the following rights regarding your personal information, in accordance with Malaysia's Personal Data Protection Act (PDPA):
You have the right to request a copy of the personal information we hold about you.
If your information is inaccurate, you have the right to request a correction through your account settings or by contacting support.
You may request deletion of your data under certain circumstances, subject to legal requirements.
Changes to This Policy
99kopitiam reserves the right to update this privacy policy from time to time. Any material changes will be communicated via an in-platform notice or to your registered email address. The "Updated" date at the top of this page reflects the most current version of this policy.
How to Contact Us
If you have any questions, concerns, or wish to exercise any of the rights above regarding your data privacy, please contact the 99kopitiam support team by email at [email protected] or via live chat on the platform. We are committed to responding to all privacy-related enquiries within 14 business days. For immediate assistance with platform usage, visit the FAQ us.
Related Policies
Please also read the other policy documents that complement this Privacy Policy.
Have questions about your data privacy?
The 99kopitiam team is here to help. Check the FAQ page for quick answers, or create an account to start using the platform safely.